United States


United Kingdom

ISO/IEC 20000

Protect your workplace in the IT Service market and achieve international recognition

ISO/IEC 20000

Protect your workplace in the IT Service market and achieve international recognition

What is ISO/IEC 20000?


ISO 20000 will confirm you stay ahead in today’s digital world. Your operation needs to meet with the increasing clients and business demands for consistent, quality and cost-effective IT services.


ISO 20000 will streamline your IT service management with an overall business strategy and develops a platform for robust business continuity management.




What are the benefits of ISO/IEC 20000?


  • ISO/IEC 20000 Reduce risk, cut costs and generate higher profit


  • ISO/IEC 20000 Improved efficiency, reliability and consistency of IT services


  • ISO/IEC 20000 is More focused and consistent documentation processes


  • ISO/IEC 20000 Increase managerial control and responsibilities, increasing , Ownership Methods to measure and evaluate performance, processes and practices, providing more structured opportunities for continual improvement


  • ISO 20000 will help you set up transparent and optimized IT service ​management systems


  • ISO 20000 will enhance and strengthen IT management and control


  • Ensure your company meets with the high demands of IT governance


Steps to getting ISO/IEC 20000 certification

The process of getting ISO/IEC 20000 certified with Universal ISO is a trouble-free step-by-step approach.


  1. Initial consultation
    We help you setting your objectives, focusing on what your business wants to achieve and how it defines success, specific in relation to your clients’ requirements. Together, you and our ISO specialist consultant will agree reasonable outcomes and delivery dates.


  1. Preparing your organization’s ISO/IEC 20000 documents
    Next, the Universal ISO Consultant will the gap analysis for existing procedures and help you document the new systems that will help deliver success – both existing and how you will improve these. This manual and procedures confirm how your business should operate going forward so that it can deliver Quality Management System ISO/IEC 20000.


  1. Training you to implement the ISO/IEC 20000 standard
    While the QMS documents are important document moving forward, it is even more important that it is placed to implement. We work with the top management team to ensure the ongoing framework is adopted throughout your organization.  We also develop and deliver customized training for staff to ensure understanding and implementation of ISO/IEC 20000 is meaningful. This will create consistency across your organization, transforming your business from day one so it is optimized for efficiency, continual improvement and greater profitability.


  1. Audit by an external certification body
    Before you can be awarded the ISO/IEC 20000 certification, your organization applies to the third-party certifying body that you have selected to conduct your audit. This audit is an objective view on whether your business is conforming to ISO ISO/IEC 20000 . As we will have provided excellent support and guidance to your business every step of the way, you can be assured that your ISO/IEC 20000 will be successful.


  1. ISO/IEC 20000 awarded
    Once confirmed that you are ISO/IEC 20000 compliant, your organization will be issued with the certificate. This international certification will be recognized by current, potential and future clients as a mark of health & safety.


Universal ISO is a trusted company that offers certification services that include ISO/IEC 20000 certification in UK.


ISO/IEC 27001 certification, embraced by numerous organizations worldwide, demonstrates a dedication to information security. It's technology-agnostic and suitable for enterprises of all sizes. This standard establishes, implements, and continually improves Information Security Management Systems (ISMS) while addressing information security risks tailored to your specific requirements.


ISO/IEC 27001's systematic approach safeguards your operational continuity and data protection, setting you apart with strong security measures in a world where constant vigilance is crucial.


The ISO/IEC 20000-1 certification demonstrates a commitment to delivering quality service. It can also show that an organization is agile and responsive to changing service delivery environments.


The ISO/IEC 20000 standard outlines how to implement IT services that are driven by and support business objectives – rather than just technology needs. Benefits of ISO/IEC 20000 certification in UK include:


Improving services

Demonstrating ability to meet customer requirements

Creating a framework for independent assessment

Demonstrating reliability and high-quality service

Accessing key markets

Enforcing a measurable level of effectiveness




How much ISO 20000 certification will cost?


ISO 20000 certification price depends upon ISO Standard and Accreditation body you will opt for your business organization.


How long it takes to get ISO 20000 Certified?


Universal ISO certification process is simpler, faster and affordable. However, again, depends on the size and process of the Organization.


What is the current version of ISO 20000?


ISO 20000-1:2018 is the most updated version of the certification and has replaced ISO 2000-1:2011, making any qualification certified to previous standards now redundant.


What are mandatory requirements of ISO 20000?


The ISO 20000 2018 standard is very flexible when it comes to what information it requires.


ISO Certification
ISO Certification

Given by master ISO certification experts from across all industry areas.


We follow a state-of-the-art documentation approach for your ISO certification process.


Our ISO Certification support is available 24 x 7 no matter of which time zone you are.


At Universal ISO, certification is guaranteed 100 %.

ISO Certification Process


Conduct Gap Analysis


Providing Training to Management & Employees


Guidance Regarding Documentation & Implementation of QMS


Guidance on Conducting Risk/opportunity Assessment


Internal Audit by the Consultant


Guidance & Closure of Observations


External Audit by Certifying Body


Closure of External Audit Observations


Issuing Certificate

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